Returns and refunds are handled by our printers. See below for the relevant support articles.
Books
Due to the nature of the print-on-demand manufacturing process, Lulu.com does not accept returns for physical products. If you receive damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please contact our support team. Be sure to include your order number when submitting your support request. Providing digital images with your initial support request will speed up the resolution. See our guidelines here.
Ebook orders on Lulu.com are fulfilled immediately after payment is received. Because ebook files are sent instantly at the time of purchase, we are unable to offer refunds or cancel ebook orders.
Merch
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue. There is no need to return the damaged product.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG (direct-to-garment) products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.